Terms of Service

Mwalimu SACCO

Last updated: February 06, 2026

These Terms of Service ("Terms") govern your use of the Mwalimu SACCO mobile application and related services (the "Service"). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Description of Service

Mwalimu SACCO provides a mobile application and backend platform for members of the savings and credit cooperative (SACCO). The Service enables:

• Member registration and account management
• Share purchases and membership fee payments
• Loan applications, approvals, and repayments
• Monthly contribution payments
• Investment products (e.g., Wekeza Amana)
• Fine/penalty payments
• Transaction history and reports
• Guarantor selection and approval for loans

2. Eligibility

You must be at least 18 years old and meet the SACCO's membership criteria to use the Service. You must provide accurate and complete information during registration.

3. Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorised access. We recommend enabling PIN lock or biometric authentication in the app settings.

4. Payments and Transactions

Payments are processed through third-party providers (e.g., Selcom). You agree to pay all fees, charges, and amounts due. Refunds are subject to our policies and SACCO regulations. We are not responsible for delays or failures caused by payment providers.

5. Loan Terms

Loan approvals are subject to eligibility criteria, guarantor requirements, and SACCO policies. Interest rates, terms, and conditions are set by the SACCO. You agree to repay loans according to the agreed schedule. Late payments may incur penalties as per SACCO policy.

6. Prohibited Conduct

You must not:

• Provide false or misleading information
• Use the Service for any illegal purpose
• Attempt to gain unauthorised access to the Service or other accounts
• Interfere with the operation of the Service

7. Limitation of Liability

To the fullest extent permitted by law, Mwalimu SACCO and its providers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our liability is limited to the amount of fees you have paid in the twelve months preceding the claim.

8. Service Availability

We strive to maintain availability but do not guarantee uninterrupted access. We may suspend or modify the Service for maintenance, updates, or other reasons.

9. Termination

We may suspend or terminate your access for violation of these Terms or for other reasons as per SACCO policy. You may close your account by contacting us. Outstanding obligations (e.g., loan repayments) remain due after termination.

10. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Tanzania.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify you of material changes via the app or email.